Privacy Policy

1. Introduction

TANNED TO ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

Account & Booking Information: Name, email address, phone number, and booking preferences when you create an account or book a session.

Payment Information: Credit card or payment details processed securely through our third-party payment processor. TANNED TO does not store full credit card numbers on our servers.

Newsletter & Marketing: Name and email address when you subscribe to our newsletter or promotional communications.

Studio Access: Entry logs, access code usage, and timestamps when you visit our studio.

Security Footage: Video recordings from security cameras located at the studio entrance and common areas. Cameras do not record inside the private tanning room.

Website Data: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and analytics tools.

Communications: Any information you provide when contacting us via email, social media, or our website contact form.

3. How We Use Your Information

We use your personal information to:

- Process bookings, payments, and manage your account
- Provide and improve our spray tanning and skincare services
- Send appointment confirmations, reminders, and session-related communications
- Send promotional offers, newsletters, and marketing communications (with your consent)
- Monitor studio security and ensure client safety
- Analyze website usage to improve user experience
- Respond to inquiries and provide customer support
- Comply with legal obligations

4. Consent

By using our services, booking a session, or providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@tannedto.ca, subject to legal or contractual obligations. Withdrawal of consent may limit our ability to provide certain services.

5. Marketing Communications

We may send you promotional emails, offers, and updates about our services. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Opting out of marketing communications does not affect transactional emails related to your bookings or account.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that help us operate our business, including payment processors, booking software providers, email marketing platforms, and analytics services. These providers only have access to the information necessary to perform their services and are obligated to protect your data.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or the safety of others.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. We use:

Google Analytics: To understand how visitors interact with our website, including pages visited, time spent, and traffic sources.
Microsoft Clarity: To analyze user behavior through session recordings and heatmaps to improve our website experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it. Security footage is retained for a limited period and overwritten on a rolling basis.

10. Your Rights

Under Canadian privacy law, you have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information
- Request deletion of your personal information, subject to legal obligations
- File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@tannedto.ca.

11. Third-Party Links

Our website may contain links to third-party websites or services (such as our booking platform). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

12. Changes to This Policy

TANNED TO reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services following any changes constitutes your acceptance of the revised policy.

13. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@tannedto.ca
Instagram: @tannedto
Studio: 71 Duncan Street, 3rd Floor, Toronto, ON M5V 1Z4